Returns are accepted within 14 days of receipt for unopened and unused items only, in accordance with applicable consumer protection laws. To be eligible for a return, products must be in their original condition and packaging.
International Orders & Change of Mind
For change-of-mind returns on international orders, customers are responsible for:
All return shipping costs
Any applicable customs duties, taxes, or fees
Original shipping fees are non-refundable.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us as soon as possible.
After verification, we will offer a refund or replacement, and all related shipping and handling costs will be covered by us.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, unless they are defective or incorrect.
Return Process
All return requests must be submitted in advance through customer service.
Returns sent without prior approval or not following the provided instructions may not be accepted.
Refunds
Refunds will be issued after the returned item has been received and inspected.
Refund amounts may be reduced if the product is damaged or its value has diminished due to customer handling beyond what is necessary to assess the product.
