Orders & Shipping

Q. When is my order confirmed?
A. Your order is confirmed once payment is successfully completed and a confirmation email has been sent.

Q. Do you ship internationally?
A. Yes, we offer international shipping from South Korea to worldwide destinations. Availability may vary by region.

Q. How long does shipping take?
A. Delivery times vary depending on the destination and customs procedures. Estimated delivery times will be shown at checkout.

Q. Will I receive a tracking number?
A. Yes, a tracking number will be sent via email once your order has been shipped.

Returns & Refunds

Q. Can I return my order?
A. Returns are accepted within 14 days of receipt for unopened and unused items only.

Q. Who covers return shipping costs?
A. For change-of-mind returns on international orders, return shipping costs and any customs fees are the customer’s responsibility.

Q. What if I receive a defective or incorrect item?
A. Please contact us as soon as possible. After verification, we will offer a refund or replacement, and related costs will be covered by us.

Products & Usage

Q. Are DAMTIX products suitable for sensitive skin?
A. Our products are formulated to support skin comfort, but individual reactions may vary. We recommend reviewing the ingredient list before use.

Q. Can I use multiple products together?
A. Yes, DAMTIX products are designed to work within a balanced routine. Introduce new products gradually to observe your skin’s response.
Payments & Contact

Q. What payment methods are available?
A. Payments are processed securely through third-party payment providers. Available options are displayed at checkout.

Q. How can I contact customer support?
A. For any inquiries, please contact us at:
📧 contact@factosquare.com